Customer Service
About this course
AISIT’s Delivering Customer Service course has been designed to provide industry-relevant training for individuals currently working in or aspiring to work in customer service across all industry sectors.
Overview of the Course
- Identifying customer needs, focusing on customer needs and expectations, evaluating customer needs, and providing choices to customers
- Delivering customer service, focusing on meeting customer needs, establishing, and maintaining rapport, managing complaints, and responding to customers with specific needs
- Evaluating customer service, focusing on reviewing customer satisfaction with service delivery, seeking, and responding to customer feedback and identifying opportunities to enhance customer service
You will also learn:
- How to use communication skills to establish rapport and build relationships
- How to identify customer needs using appropriate questioning and active listening skills
- How to produce a report which identifies and recommends ways to improve service delivery
Course Information
Prior to being accepted for this course:
- You will be required to complete a Pre-Training Review at a satisfactory level.
- You must be over 18 years of age.
It is expected a learner will complete the course within 3 months of commencement.
Fully Online
Delivered through interactive e-learning, supporting self-paced learning directly through AISIT's Learning Management System.
Accredited Training
Upon the successful completion of all learning activities, and associated assessments for this course, you will be awarded a nationally recognised Statement of Attainment for the following unit/s of competency:
- BSBOPS304 Deliver and Monitor a Service to Customers
This unit of competency may be credited towards the following nationally recognised training qualification, which is offered by AISIT:
- LGA40120 Certificate IV in Local Government (Regulatory Control)
This course can also articulate into various Certificate III and Certificate IV nationally recognised training qualifications.
For pricing information please contact us directly at:
This course is designed for employees and frontline personnel who interact with customers, clients, community members or other stakeholders as part of their role.
It is particularly suited to customer service officers, reception and administration staff, call centre personnel, frontline government employees and other staff who want to strengthen their communication, service delivery and relationship-building skills.
Enquire
It’s as easy as contacting us directly at enquiries@AISIT.com.au, call 1300 124 748 or fill in the form below.